I completed my first week at the call center. I will be in the classroom for 5 weeks and this ends the first. The training is well designed, predominately computer based and well presented. I've previously been exposed to a good bit about customer service but this is well enough done that I am getting insights I hadn't gotten before. It was the best presentation that I had seen on using open and closed questions to move the conversation to a successful resolution. A lot of the training will be building familiarity and skill on their systems so it will be practice, practice, practice.
Posted by apopheniac at October 24, 2004 01:14 PM